Account & Billing

    AI usage and quotas

    How AI features count against your monthly quota, per-tier limits, and what happens when you hit the cap.

    Updated 2026-07-10
    1 min read
    ai
    quota
    billing

    Quick answer#

    Each tier gets a monthly AI-message allowance. Incident summaries, RCA, and support chat all draw from the same pool.

    Monthly allowances#

  1. Free: 5 AI messages / month
  2. Pro: 25 AI messages / month
  3. Agency: 100 AI messages / month
  4. LTD tiers: match the equivalent recurring tier
  5. What counts as one message#

  6. 1 incident summary = 1 message
  7. 1 root-cause analysis = 1 message
  8. 1 support chat turn = 1 message (regardless of length)
  9. Autopilot's internal reasoning does not count
  10. Where to find it in Lemwatch#

    Settings → Billing → AI usage. Live counter resets on the 1st of each month.

    When you hit the cap#

  11. AI features degrade gracefully — incidents still fire, just without AI summary
  12. You'll see a banner offering upgrade or top-up
  13. Rule-based alerts and Autopilot safe actions keep running
  14. FAQ#

    Can I buy more mid-month?#

    Yes — one-time top-ups from Settings → Billing.

    Do LTD tiers get quotas forever?#

    Yes — quota resets monthly for the lifetime of the deal.

  15. AI support assistant
  16. AI incident summaries
  17. AI root-cause analysis
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