AI usage and quotas
How AI features count against your monthly quota, per-tier limits, and what happens when you hit the cap.
Quick answer
Each tier gets a monthly AI-message allowance. Incident summaries, RCA, and support chat all draw from the same pool.
Monthly allowances
- Free: 5 AI messages / month
- Pro: 25 AI messages / month
- Agency: 100 AI messages / month
- LTD tiers: match the equivalent recurring tier
What counts as one message
- 1 incident summary = 1 message
- 1 root-cause analysis = 1 message
- 1 support chat turn = 1 message (regardless of length)
- Autopilot's internal reasoning does not count
Where to find it in Lemwatch
Settings → Billing → AI usage. Live counter resets on the 1st of each month.
When you hit the cap
- AI features degrade gracefully — incidents still fire, just without AI summary
- You'll see a banner offering upgrade or top-up
- Rule-based alerts and Autopilot safe actions keep running
FAQ
Can I buy more mid-month?
Yes — one-time top-ups from Settings → Billing.
Do LTD tiers get quotas forever?
Yes — quota resets monthly for the lifetime of the deal.
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