Getting Started

    AI support assistant

    In-app AI answers product questions using the Lemwatch help corpus and your account context — grounded, cited, no hallucinations.

    Updated 2026-07-10
    1 min read
    ai
    support
    assistant

    Quick answer#

    The assistant uses retrieval-augmented generation against the Lemwatch help corpus. Every answer cites the source articles so you can verify.

    What it can do#

  1. Answer product questions ("how do I add a status page?")
  2. Explain a specific incident on one of your sites
  3. Draft an alert rule from a natural-language description
  4. Recommend the right check for a symptom

    5. What it can't do#

  5. Change your account settings without confirmation
  6. Access data outside your organization
  7. Answer with information not in the help corpus (it will say so)

    8. Where to find it in Lemwatch#

    Bottom-right chat bubble → AI Assistant.

    FAQ#

    Are my prompts stored?#

    Yes — for 30 days for quality review. Never used to train external models.

    What models does it use?#

    Abstracted via Lemwatch AI Gateway. See AI usage and quotas.

    Related#

  8. AI usage and quotas
  9. Autopilot overview
  10. AI incident summaries
    11. Was this article helpful?

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