AI support assistant
In-app AI answers product questions using the Lemwatch help corpus and your account context — grounded, cited, no hallucinations.
Quick answer
The assistant uses retrieval-augmented generation against the Lemwatch help corpus. Every answer cites the source articles so you can verify.
What it can do
- Answer product questions ("how do I add a status page?")
- Explain a specific incident on one of your sites
- Draft an alert rule from a natural-language description
- Recommend the right check for a symptom
What it can't do
- Change your account settings without confirmation
- Access data outside your organization
- Answer with information not in the help corpus (it will say so)
Where to find it in Lemwatch
Bottom-right chat bubble → AI Assistant.
FAQ
Are my prompts stored?
Yes — for 30 days for quality review. Never used to train external models.
What models does it use?
Abstracted via Lemwatch AI Gateway. See AI usage and quotas.
Related