Common questions about payments, invoices, and refunds.
Yes. 14-day money-back guarantee on all paid plans. Contact support within 14 days for a full refund, no questions asked.
All major credit and debit cards (Visa, Mastercard, American Express) via Stripe. Enterprise customers can request invoicing.
Yes. Invoices are automatically generated and available in Settings → Billing → Invoice History. They include your company details if you've set them up.
We retry 3 times over 7 days. If all retries fail, your account downgrades to Free. Your monitoring data is preserved — upgrade again to resume.
Yes. All payments are processed by Stripe (PCI DSS Level 1 certified). We never see or store your card details.
Yes. Go to Settings → Billing → Billing Email to update the email that receives invoices and payment receipts.