Billing FAQ
Common questions about payments, invoices, and refunds.
Billing FAQ#
Do you offer refunds?#
Yes. 14-day money-back guarantee on all paid plans. Contact support within 14 days for a full refund, no questions asked.
What payment methods do you accept?#
All major credit and debit cards (Visa, Mastercard, American Express) via Stripe. Enterprise customers can request invoicing.
Can I get an invoice?#
Yes. Invoices are automatically generated and available in Settings → Billing → Invoice History. They include your company details if you've set them up.
What happens if my payment fails?#
We retry 3 times over 7 days. If all retries fail, your account downgrades to Free. Your monitoring data is preserved — upgrade again to resume.
Is my payment information secure?#
Yes. All payments are processed by Stripe (PCI DSS Level 1 certified). We never see or store your card details.
Can I change my billing email?#
Yes. Go to Settings → Billing → Billing Email to update the email that receives invoices and payment receipts.
Related Articles
Changing Your Plan
How to upgrade, downgrade, or cancel your subscription.
How do referral credits work?
Invite friends with your referral link — when they upgrade to a paid plan you both get account credit toward future billing.
Is there a Lemwatch affiliate program?
Yes — the affiliate program pays recurring commission on referred paid subscriptions. Apply from Settings → Referrals → Become an Affiliate.
Referral Program
Earn free credits by referring friends and colleagues.