Billing FAQ

Common questions about payments, invoices, and refunds.

Billing FAQ

Do you offer refunds?

Yes. 14-day money-back guarantee on all paid plans. Contact support within 14 days for a full refund, no questions asked.

What payment methods do you accept?

All major credit and debit cards (Visa, Mastercard, American Express) via Stripe. Enterprise customers can request invoicing.

Can I get an invoice?

Yes. Invoices are automatically generated and available in Settings → Billing → Invoice History. They include your company details if you've set them up.

What happens if my payment fails?

We retry 3 times over 7 days. If all retries fail, your account downgrades to Free. Your monitoring data is preserved — upgrade again to resume.

Is my payment information secure?

Yes. All payments are processed by Stripe (PCI DSS Level 1 certified). We never see or store your card details.

Can I change my billing email?

Yes. Go to Settings → Billing → Billing Email to update the email that receives invoices and payment receipts.