PagerDuty Integration
Route critical alerts to PagerDuty for on-call incident management.
PagerDuty Integration
Agency Plan Feature
Connect LemWatch to PagerDuty for professional on-call incident management with escalation policies.
Setup
- Go to Settings → Notifications → PagerDuty
- Click "Connect PagerDuty"
- Enter your PagerDuty Integration Key (from PagerDuty → Services → Integrations)
- Map LemWatch alert severities to PagerDuty urgencies
- Send a test incident to verify
How It Works
- Critical alerts (site down, security vulnerability) → trigger PagerDuty incidents
- Warning alerts → create low-urgency incidents (configurable)
- Resolved alerts → automatically resolve the PagerDuty incident
Severity Mapping
LemWatch Severity — PagerDuty Urgency —
Critical 🔴 — High (pages on-call) —
Warning 🟡 — Low (email only) —
Info 🔵 — Suppressed (optional) —
Best Practices
- Only route critical alerts to PagerDuty to avoid on-call fatigue
- Use PagerDuty escalation policies for multi-tier response
- Combine with Alert Routing for granular control
- Set up Incident Handoffs for shift changes