Alerts & Notifications
    Feature Guide

    PagerDuty Integration

    Route critical alerts to PagerDuty for on-call incident management.

    Updated 2026-03-12
    1 min read
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    on-call
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    PagerDuty Integration#

    Agency Plan Feature#

    Connect LemWatch to PagerDuty for professional on-call incident management with escalation policies.

    Setup#

  1. Go to Settings → Notifications → PagerDuty
  2. Click "Connect PagerDuty"
  3. Enter your PagerDuty Integration Key (from PagerDuty → Services → Integrations)
  4. Map LemWatch alert severities to PagerDuty urgencies
  5. Send a test incident to verify

    6. How It Works#

  6. Critical alerts (site down, security vulnerability) → trigger PagerDuty incidents
  7. Warning alerts → create low-urgency incidents (configurable)
  8. Resolved alerts → automatically resolve the PagerDuty incident

    9. Severity Mapping#

    LemWatch SeverityPagerDuty Urgency
    Critical 🔴High (pages on-call)
    Warning 🟡Low (email only)
    Info 🔵Suppressed (optional)

    Best Practices#

  9. Only route critical alerts to PagerDuty to avoid on-call fatigue
  10. Use PagerDuty escalation policies for multi-tier response
  11. Combine with Alert Routing for granular control
  12. Set up Incident Handoffs for shift changes
    13. Was this article helpful?

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