Incident Handoffs

Hand off active incidents between team members across shifts.

Updated 2026-02-16

1 min read

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Incident Handoffs#

When your team works across time zones or shifts, incident handoffs ensure nothing falls through the cracks.

When an incident is active (e.g., site downtime), the assigned team member can create a handoff

Write handoff notes summarising:

What happened

What's been done so far

What still needs attention

Assign to the next team member

They receive a notification and can acknowledge the handoff

Incident context (which site, what alert triggered)

Timeline of actions taken

Priority level

Shift summary

Always include what you've already tried

Note any external contacts or vendors involved

Set the priority level accurately

Acknowledge handoffs promptly

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