Alerts & Notifications
    Feature Guide

    Alert Routing Rules

    Route different alerts to different channels based on custom rules.

    Updated 2026-03-10
    2 min read
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    rules
    alerts

    Alert Routing Rules#

    Agency Plan Feature#

    Define rules to automatically route alerts to the right people and channels based on severity, site, or alert type.

    How to Set Up#

  1. Go to Settings → Notifications → Alert Routing
  2. Click "Create Rule"
  3. Define conditions:
  4. Site — Specific sites or site groups
  5. Severity — Critical, Warning, or Info
  6. Alert type — Downtime, performance, security, SEO, SSL
  7. Define actions:
  8. Send to — Any configured channel: email, Slack, Microsoft Teams, Discord, Telegram, Google Chat, Mattermost, Rocket.Chat, ntfy, PagerDuty, generic webhook, or an automation tool via the Mattermost field
  9. Priority — Override default urgency
  10. Set rule priority (rules are evaluated in order)

    11. Example Rules#

  11. "If Client A sites go down → send to #client-a-urgent Slack channel + PagerDuty"
  12. "If any site has a security vulnerability → email security-team@company.com"
  13. "If staging sites have warnings → email the dev team only (no PagerDuty)"

    14. Default Route#

    Any alert that doesn't match a specific rule falls through to your default notification settings.

    Tips#

  14. Use site groups to simplify rules (e.g., "All production sites" instead of listing each one)
  15. Test rules with the Send test button
  16. Review rules quarterly as your site portfolio changes
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