Incident Management Workflow

Acknowledge, investigate, and resolve incidents with your team.

Incident Management Workflow

When a site goes down, Lemwatch creates an incident automatically. Your team can manage it through a structured workflow.

Workflow States

1. Active — Incident detected, alerts sent
2. Acknowledged — Team member signals they're on it
3. Investigating — Notes being added as team diagnoses
4. Resolved — Issue fixed, incident closed

Acknowledging Incidents

Click Acknowledge on any active incident. This tells your team someone is handling it.

Postmortems

After resolution, click Write Postmortem to document root cause, impact, timeline, and action items.