Track and prove patient portal availability against SLA commitments
Know about outages before patients or staff report them
Healthcare never stops — neither does your monitoring
The Healthcare IT Challenge
Without Monitoring
- ✗Patients discover portal outages before your IT team does
- ✗SSL certificates expire without warning, showing security errors to patients
- ✗No documentation for compliance audits about system availability
- ✗Telehealth appointment abandonment due to slow-loading pages
With Lemwatch
- ✓Instant alerts when patient-facing services degrade or go down
- ✓SSL expiry warnings 30, 14, and 7 days before certificates expire
- ✓Audit-ready PDF reports documenting uptime and security posture
- ✓Response time thresholds catch performance issues before patients notice
Monitoring Purpose-Built for Healthcare IT
From patient portals to telehealth — every tool your healthcare IT team needs
HIPAA-Adjacent Compliance
Monitor the web-facing components of your healthcare platform. Track SSL certificate validity, security headers, and ensure login pages stay accessible. Catch issues before they affect patient access or trigger compliance concerns.
Patient Portal Uptime
Patients expect your portal to be available 24/7 for prescription refills, test results, and appointment scheduling. Get alerted in seconds when portal pages go down or response times exceed your defined thresholds.
Appointment System Monitoring
Monitor booking and scheduling endpoints with custom HTTP methods and expected response validation. Know immediately if your appointment system returns errors or response times spike beyond acceptable limits.
SSL & Security Monitoring
Healthcare sites handle sensitive data. Monitor SSL certificates with multi-stage expiry alerts, security headers (HSTS, CSP), and ensure HTTPS is enforced across all pages — automatically and continuously.
Compliance Documentation
White-label reports document your monitoring coverage with your organization's branding. Show auditors and compliance teams that web-facing systems are continuously monitored with historical uptime data, incident postmortems, and resolution timelines.
On-Call Escalation Alerts
Alert on-call staff via email, Slack, PagerDuty webhook, or SMS. When a patient-facing system goes down at 2am, the right person knows immediately. Webhook retry ensures no alert is lost.
Heartbeat Monitoring
Monitor background healthcare processes — data syncs between systems, backup jobs, HL7 message queues, and scheduled report generation. If a critical background task stops running, you'll know before data goes stale.
Status Pages for Patients
Create a public status page showing the health of patient-facing services. During outages, patients and staff can check status before calling IT support — reducing helpdesk ticket volume and improving communication.
Incident Postmortems
Document every incident with structured postmortems — root cause, timeline, impact, and corrective actions. Essential for regulatory compliance, quality improvement programs, and demonstrating proactive IT management.
Healthcare Monitoring FAQ
Common questions from healthcare IT teams about website monitoring
Related Resources
Protect Your Patient-Facing Services
Join healthcare organizations monitoring portals, telehealth platforms, and critical systems. Free plan includes 10 sites — no credit card required.