SLA Tracking

Define SLA targets and track compliance across your sites.

SLA Tracking

Agency Plan Feature

Define Service Level Agreement (SLA) targets for uptime and performance, then track compliance automatically.

How to Set Up

1. Go to your site's Settings → SLA
2. Define your SLA targets:

• Uptime target — e.g., 99.9% (allows ~43 minutes downtime/month)
• Response time target — e.g., < 500ms average
• Performance score target — e.g., minimum 80/100

1. Set the reporting period (monthly, quarterly, or annual)
2. Save your SLA configuration

SLA Dashboard

View all your SLA commitments in one place at /sla-dashboard:

• Current compliance status for each site
• Days remaining in the reporting period
• Projected compliance based on current trends
• Historical SLA performance

SLA Targets Reference

Target — Downtime per month — Downtime per year —

99% — 7h 18m — 3d 15h —

99.5% — 3h 39m — 1d 19h —

99.9% — 43m 50s — 8h 46m —

99.95% — 21m 55s — 4h 23m —

99.99% — 4m 23s — 52m 36s —

SLA Breach Alerts

When a site's uptime drops below the SLA target, LemWatch sends a Critical alert immediately so you can take action before the reporting period ends.

Client Reporting

Include SLA compliance data in your PDF reports and client dashboards to demonstrate service quality.