Monitoring
    Feature Guide

    SLA Tracking

    Define SLA targets and track compliance across your sites.

    Updated 2026-03-12
    2 min read
    SLA
    uptime
    compliance

    SLA Tracking#

    Agency Plan Feature#

    Define Service Level Agreement (SLA) targets for uptime and performance, then track compliance automatically.

    How to Set Up#

  1. Go to your site's Settings → SLA
  2. Define your SLA targets:
  3. Uptime target — e.g., 99.9% (allows ~43 minutes downtime/month)
  4. Response time target — e.g., < 500ms average
  5. Performance score target — e.g., minimum 80/100
  6. Set the reporting period (monthly, quarterly, or annual)
  7. Save your SLA configuration

    8. SLA Dashboard#

    View all your SLA commitments in one place at /sla-dashboard:

  8. Current compliance status for each site
  9. Days remaining in the reporting period
  10. Projected compliance based on current trends
  11. Historical SLA performance

    12. SLA Targets Reference#

    TargetDowntime per monthDowntime per year
    99%7h 18m3d 15h
    99.5%3h 39m1d 19h
    99.9%43m 50s8h 46m
    99.95%21m 55s4h 23m
    99.99%4m 23s52m 36s

    SLA Breach Alerts#

    When a site's uptime drops below the SLA target, LemWatch sends a Critical alert immediately so you can take action before the reporting period ends.

    Client Reporting#

    Include SLA compliance data in your PDF reports and client dashboards to demonstrate service quality.

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