---
title: "Incident Playbooks — Lemwatch Help"
description: "Step-by-step response guides for common monitoring incidents."
canonical: "https://lemwatch.com/help/playbooks"
source: "https://lemwatch.com"
---

# Incident Playbooks

> Step-by-step response guides for common monitoring incidents.

## Incident Playbooks

### Agency Plan Feature

 Playbooks are step-by-step response guides that walk your team through resolving common incidents consistently.

### What's a Playbook?

 A structured sequence of steps to follow when a specific type of alert fires. Think of it as a runbook that ensures consistent incident response, even for junior team members.

### Built-in Playbooks

 LemWatch comes with playbooks for common scenarios:

- Site Down — Diagnose connectivity, check DNS, verify server, escalate

- SSL Expiring — Verify cert status, contact provider, renew, verify

- Performance Degradation — Check Core Web Vitals, identify cause, optimise

- Security Issue — Assess severity, patch vulnerability, verify fix

### Creating Custom Playbooks

- Go to Playbooks from the sidebar

- Click "Create Playbook"

- Define trigger conditions (which alert types start the playbook)

- Add steps with:

- Clear instructions

- Checklists for each step

- Escalation contacts

- Links to relevant tools and documentation

- Assign default owners

### Running a Playbook

 When a matching alert fires, the playbook activates. The active team member follows each step, marking them complete. Progress is tracked in real-time, and handoffs between team members preserve the playbook state.

### Playbook Templates

 Create and share playbook templates across your organisation. Templates can be cloned and customised for specific sites or clients.


## Related

- [Help centre](https://lemwatch.com/help)
- [Setting Up Alerts](https://lemwatch.com/help/alert-setup)
- [Incident Handoffs](https://lemwatch.com/help/incident-handoffs)
- [Maintenance Windows](https://lemwatch.com/help/maintenance-windows)
- [Carbon Footprint Tracking](https://lemwatch.com/help/carbon-footprint)
- [Lemwatch pricing](https://lemwatch.com/pricing)
- [Priority Dashboard](https://lemwatch.com/help/priority-dashboard)
- [Setting Performance Budgets](https://lemwatch.com/help/performance-budgets)