---
title: "Incident Handoffs — Lemwatch Help"
description: "Hand off active incidents between team members across shifts."
canonical: "https://lemwatch.com/help/incident-handoffs"
source: "https://lemwatch.com"
---

# Incident Handoffs

> Hand off active incidents between team members across shifts.

## Incident Handoffs

### Agency Plan Feature

 When your team works across time zones or shifts, incident handoffs ensure nothing falls through the cracks.

### How It Works

- When an incident is active (e.g., site downtime), the assigned team member can create a handoff

- Write handoff notes summarising:

- What happened

- What's been done so far

- What still needs attention

- Assign to the next team member

- They receive a notification and can acknowledge the handoff

### Handoff Notes Include

- Incident context (which site, what alert triggered)

- Timeline of actions taken

- Priority level

- Shift summary

### Best Practices

- Always include what you've already tried

- Note any external contacts or vendors involved

- Set the priority level accurately

- Acknowledge handoffs promptly


## Related

- [Help centre](https://lemwatch.com/help)
- [Inviting Team Members](https://lemwatch.com/help/inviting-team-members)
- [Setting Up Alerts](https://lemwatch.com/help/alert-setup)
- [API Authentication](https://lemwatch.com/help/api-authentication)
- [API Rate Limits](https://lemwatch.com/help/api-rate-limits)
- [Lemwatch pricing](https://lemwatch.com/pricing)
- [Incident Management Workflow](https://lemwatch.com/help/incident-management-workflow)
- [Image Optimisation Checks](https://lemwatch.com/help/image-optimization)