---
title: "Troubleshooting — Lemwatch help"
description: "Fix common issues and get unstuck."
canonical: "https://lemwatch.com/help/c/troubleshooting"
source: "https://lemwatch.com"
---

# Troubleshooting

> Fix common issues and get unstuck.

## Troubleshooting articles

- Why Is My Health Score Low?
- I'm Not Receiving Alerts
- My Site Shows as Down But It's Working
- Why am I getting false alerts?
- Whitelist Lemwatch monitoring IPs
- Cloudflare is blocking Lemwatch checks
- Fixing 5xx errors caused by your firewall
- Why did my SSL grade drop?
- Bypassing bot protection for Lemwatch checks
- What is the "Is [site] down?" tool?
- Why does is-down say a site is up when I cannot reach it?
- Can I embed the is-down badge on my site?


## Related

- [Help centre](https://lemwatch.com/help)
- [Lemwatch pricing](https://lemwatch.com/pricing)
- [All monitoring checks](https://lemwatch.com/features)
- [Cache-Control header check](https://lemwatch.com/help/cache-control-header-check)
- [Teams & Collaboration](https://lemwatch.com/help/c/teams)