---
title: "Billing FAQ — Lemwatch Help"
description: "Common questions about payments, invoices, and refunds."
canonical: "https://lemwatch.com/help/billing-faq"
source: "https://lemwatch.com"
---

# Billing FAQ

> Common questions about payments, invoices, and refunds.

## Billing FAQ

### Do you offer refunds?

 Yes. 14-day money-back guarantee on all paid plans. Contact support within 14 days for a full refund, no questions asked.

### What payment methods do you accept?

 All major credit and debit cards (Visa, Mastercard, American Express) via Stripe. Enterprise customers can request invoicing.

### Can I get an invoice?

 Yes. Invoices are automatically generated and available in **Settings → Billing → Invoice History**. They include your company details if you've set them up.

### What happens if my payment fails?

 We retry 3 times over 7 days. If all retries fail, your account downgrades to Free. Your monitoring data is preserved — upgrade again to resume.

### Is my payment information secure?

 Yes. All payments are processed by Stripe (PCI DSS Level 1 certified). We never see or store your card details.

### Can I change my billing email?

 Yes. Go to **Settings → Billing → Billing Email** to update the email that receives invoices and payment receipts.


## Related

- [Help centre](https://lemwatch.com/help)
- [Changing Your Plan](https://lemwatch.com/help/changing-plan)
- [How to Redeem a Lifetime Deal Code](https://lemwatch.com/help/redeeming-ltd-code)
- [Lifetime Deal FAQ](https://lemwatch.com/help/ltd-faq)
- [Lemwatch pricing](https://lemwatch.com/pricing)
- [Blacklist & reputation check](https://lemwatch.com/help/blacklist-reputation-check)
- [Baseline Comparisons](https://lemwatch.com/help/baselines)