---
title: "AI support assistant — Lemwatch Help"
description: "In-app AI answers product questions using the Lemwatch help corpus and your account context — grounded, cited, no hallucinations."
canonical: "https://lemwatch.com/help/ai-support-assistant"
source: "https://lemwatch.com"
---

# AI support assistant

> In-app AI answers product questions using the Lemwatch help corpus and your account context — grounded, cited, no hallucinations.

## Quick answer

 The assistant uses retrieval-augmented generation against the Lemwatch help corpus. Every answer cites the source articles so you can verify.

## What it can do

- Answer product questions ("how do I add a status page?")

- Explain a specific incident on one of your sites

- Draft an alert rule from a natural-language description

- Recommend the right check for a symptom

## What it can't do

- Change your account settings without confirmation

- Access data outside your organization

- Answer with information not in the help corpus (it will say so)

## Where to find it in Lemwatch

 **Bottom-right chat bubble → AI Assistant.**

## FAQ

### Are my prompts stored?

 Yes — for 30 days for quality review. Never used to train external models.

### What models does it use?

 Abstracted via Lemwatch AI Gateway. See [AI usage and quotas](https://lemwatch.com/help/ai-usage-and-quotas).

## Related

- AI usage and quotas

- Autopilot overview

- AI incident summaries


## Related

- [Help centre](https://lemwatch.com/help)
- [AI usage and quotas](https://lemwatch.com/help/ai-usage-and-quotas)
- [What is Autopilot in Lemwatch?](https://lemwatch.com/help/autopilot-overview)
- [AI incident summaries](https://lemwatch.com/help/ai-incident-summaries)
- [What is the Lemwatch MCP server?](https://lemwatch.com/help/mcp-server-overview)
- [Lemwatch pricing](https://lemwatch.com/pricing)
- [AI root-cause analysis](https://lemwatch.com/help/ai-root-cause-analysis)