---
title: "DNS_PROBE_FINISHED_NXDOMAIN on Shopify: cause and fix"
description: "Shopify requires an A record on the apex pointing at its IP and a CNAME on www pointing at shops.myshopify.com; a missing www CNAME produces NXDOMAIN on the…"
canonical: "https://lemwatch.com/errors/dns-probe-finished-nxdomain/in-shopify"
source: "https://lemwatch.com"
---

# DNS_PROBE_FINISHED_NXDOMAIN on Shopify

> Shopify requires an A record on the apex pointing at its IP and a CNAME on www pointing at shops.myshopify.com; a missing www CNAME produces NXDOMAIN on the www hostname only.

## Why it happens on Shopify

 Shopify requires an A record on the apex pointing at its IP and a CNAME on www pointing at shops.myshopify.com; a missing www CNAME produces NXDOMAIN on the www hostname only.

## The fix on Shopify

 Add the www CNAME to shops.myshopify.com, then use Shopify's domain connection checker to verify. Do not CNAME the apex — most registrars cannot, which is why the A record is required there.

## If that didn't fix it

 Shopify has its own failure mode, but DNS_PROBE_FINISHED_NXDOMAIN has a wider set of causes. The most common one overall is: The A or CNAME record for the hostname does not exist.

 Add the missing record at the DNS provider. Remember that the apex and www are separate records.

## Check your own domain

 The DNS lookup queries public resolvers directly and shows the A, AAAA, CNAME and NS records that actually exist — which instantly separates 'record missing' from 'my resolver is stale'.

## Frequently asked questions

### Why does DNS_PROBE_FINISHED_NXDOMAIN happen on Shopify?

 Shopify requires an A record on the apex pointing at its IP and a CNAME on www pointing at shops.myshopify.com; a missing www CNAME produces NXDOMAIN on the www hostname only.

### How do I fix DNS_PROBE_FINISHED_NXDOMAIN on Shopify?

 Add the www CNAME to shops.myshopify.com, then use Shopify's domain connection checker to verify. Do not CNAME the apex — most registrars cannot, which is why the A record is required there.

### What does DNS_PROBE_FINISHED_NXDOMAIN mean?

 The DNS lookup completed and the authoritative answer was 'this name does not exist'. Either the record is genuinely missing, the domain lapsed, or a recent DNS change has not propagated to the resolver you are using.


## Related

- [All causes of DNS_PROBE_FINISHED_NXDOMAIN](https://lemwatch.com/errors/dns-probe-finished-nxdomain)
- [All website error codes](https://lemwatch.com/errors)
- [DNS_PROBE_FINISHED_NXDOMAIN on Android](https://lemwatch.com/errors/dns-probe-finished-nxdomain/on-android)
- [DNS_PROBE_FINISHED_NXDOMAIN on iPhone](https://lemwatch.com/errors/dns-probe-finished-nxdomain/on-iphone)
- [DNS_PROBE_FINISHED_NXDOMAIN on Windows](https://lemwatch.com/errors/dns-probe-finished-nxdomain/on-windows)
- [Free DNS lookup](https://lemwatch.com/tools/dns-lookup)
- [DNS_PROBE_FINISHED_NXDOMAIN on Cloudflare](https://lemwatch.com/errors/dns-probe-finished-nxdomain/in-cloudflare)
- [All monitoring checks](https://lemwatch.com/features)